Refund policy

Something wrong with your order? Tell us within 48 hours of delivery and we will put it right — a replacement, a refund, or loyalty points, your choice.

Perishable items (meat, dairy, bakery) cannot be returned once accepted, but if they arrive below standard we refund or replace them with a photo as proof. Non-perishables in sealed condition can be returned within 14 days.

Refunds go back to the original payment method within 5 working days. Cash-on-delivery refunds are issued as loyalty points or bank transfer.

To start a refund, contact us with your order number.